Product Support Engineer

  • Customer Service
  • Scottsdale, United States

Product Support Engineer

Job description

We are seeking a Product Support Engineer to join our Operational Engineering team responsible for supporting our large and growing portfolio of clients and products. TrackMan’s proprietary technology captures data and video from hundreds of golf ranges, indoor simulators, and baseball stadiums across the globe at the professional, collegiate, and top amateur levels. The Product Support Engineer is a technically skilled professional-level position with a focused knowledge base within Root Cause Analysis and development. Assignments are broad, challenging, and evolving, as are our TrackMan products and Company!


Responsibilities include but are not limited to:

  • Apply independent judgment, engineering principles, and baseball or golf understanding to resolve a variety of product or customer-related issues
  • Maintain existing code base and develop new tools to improve operations and support processes
  • Plan for and lead technical meetings for key accounts such as MLB organizations, golf club manufacturers, and television broadcast companies
  • Oversee a fleet of 600+ Linux systems worldwide running micro-service architecture
  • Contribute to a team of engineers acting as a proxy-R&D outside of headquarters by creating and conducting structured tests and participate in overall product development, ideation, and design
  • Effectively deliver the appropriate solutions and support for pre-sales situations
  • Identify and diagnose solutions to resolve customer issues for post-sales situations
  • Document knowledge-based technical notes and articles
  • Work across all functions of the organization and with global teams and customers
  • Other projects and tasks may be assigned to accommodate the changing needs of the department and the company

Requirements

Qualifications

  • Bachelor of Science or equivalent degree in the engineering field
  • 1-3 years of experience in a field of technical support or a similar role
  • Basic knowledge of computer networking (routing, switching, networking within Windows/Linux environments)
  • Experience working in Linux environment
  • Working knowledge of containerization ecosystems (Docker)
  • Experience with SQL, Python
  • Proven experience troubleshooting complex systems from a software and hardware point of view
  • Self-starter, comfortable working in a dynamic environment with limited oversight
  • Able to interact personably with a diverse group of colleagues and customers
  • Action-oriented: Seeks new opportunities and challenges with urgency, energy, and enthusiasm.  Can-do attitude; Steps-up to challenges; Bias for action
  • Communicates effectively: Develops and delivers, by written and oral communications, information that is clear, salient, and audience-appropriate.  Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups and one-to-one.
  • Customer focus:  Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer
  • Decision quality: Makes sound, timely decisions toward agreed-upon personal, Company, and departmental/team objectives and goals.  Consistently demonstrates good judgment; Considers relevant factors; Applies good practices and methodology to decision making
  • Drives Engagement: Actively works to motivate and create a climate of high engagement and orientation toward the achievement of objectives and goals.  Empowers; Invites input; Fosters visibility and ownership
  • Detail oriented
  • Ability to travel domestically and internationally (post-COVID restrictions) up to 15% of the time

Preferred

  • Background and/or experience with golf and baseball
  • Experience with C++ and C#
  • Familiarity with the field of signal processing
  • Understanding of Doppler radar technology
  • Proven statistics and quantitative analysis skills and experience


Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. TrackMan’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports.


Today, we have a global footprint with our headquarter located in Denmark (Vedbaek) and offices in New York, Phoenix, Poland, Seoul and Tokyo. We employ about 600 people worldwide, half of which work in Denmark, where hardware and software products are developed, tested, and manufactured.


Where innovation happens

At TrackMan, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes TrackMan an inspiring company – for our customers and our colleagues.


Share our Passion!

If you got what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.