Operations Manager -Europe

  • Operations
  • Vedbæk, Denmark

Operations Manager -Europe

Job description

At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. Do you have experience in servicing or installing complex solutions with software and hardware, and do you thrive by working closely with customers across the globe?

We are looking for an experienced and ambitious Operations Manager to further improve the operations for our Driving Range Solution, and to lead the Europen Operations and Customer Service teams based at TrackMan HQ in Vedbæk. The role is newly created and reports to the Vice President of Global Operations and Customer support, who is based in the USA.

You will work closely with our customers, marketing, operations team, our golf sales representatives, and subcontractors. Your main responsibilities will be to (1) be engaged with our customers and sales team during the pre-sales portion for TrackMan Driving Range, (2) ensure that TrackMan Driving Range installation are planned and completed in line with expectations, (3) post-installation customer follow-up, (4) ensure customer happiness from start to finish (5) manage our European Operation and Customer Service teams.


What will you be doing?

TrackMan Range Operations Manager: 70% of your time

  • Overseeing all aspects and teams for TrackMan Range installations, from the design phase to completed installation
  • Support sales team by preparing & delivering design plans, layouts for prospective clients
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects\
  • Own the overall install schedule with input from Operations, Sales, and Product Owner – raising risks and challenges to relevant stakeholders, when appropriate
  • Be the main point of contact to key suppliers that are not managed via TrackMan production
  • Work closely with R&D, the Product Owner, and Support to ensure that forecasts, hardware allocations, and planning are done in a structured and timely manner
  • Will ensure that information flow from operations to support and support to operations is smooth and timely when issues require escalation
  • Be responsible for the effective roll-out of tools that may support the Operations department and create user stories for tools to be developed internally together with PO
  • Track and analyze projects’ performance, expenditures, procurement and report about any possible or current blockers, risks, overflows, deficits
  • Installation planning, optimization, budgeting, and cost follow-up
  • Create and maintain comprehensive project documentation
  • Manage and develop European Operations support team

Head of European Support: 30% of your time

  • Manage and develop local support team on day-to-day responsibilities
  • Assist with support processes and training implementation
  • Oversee ticket creation and support logging (via ZenDesk)


Requirements

What are we looking for?

  • You have a Bachelor's degree or equivalent in Engineering or similar.
  • You have hands-on experience with project coordination
  • You have a minimum of 7 years of work experience, and ideally from corresponding roles
  • Ability to work both with R&D and Sales
  • Ability to work across cultures in Europe
  • A person you are very organized, capable of working in teams, as well as independently and enjoy working with International customers and colleagues
  • You have great communication skills (both writing and speaking)
  • You want to travel (up to 25% of your time)
  • Ability to work in a fast-paced and rapid growth environment

What do we offer?

An exciting opportunity to join an innovative and fast-growing high-tech company, where you will be part of a new business area with great potential. You will be responsible for the planning and installation of driving ranges across Europe, where your experience and energy will be highly valued and for the further development of the Operations solutions. You will work closely with key stakeholders across the organization from business development and sales to our R&D department - and customers in the field. And as part of your work, you will have the opportunity to improve and further develop our product and installation processes, as we have an informal and very dynamic company culture.


Join a powerful sports brand with a unique technology
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. TrackMan’s blend of cutting-edge technology, sports, and continued growth makes our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding, as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Vedbaek) and offices in New York, Phoenix, Poland, Korea, and Tokyo. We are now close to 400 people worldwide, half of which work in Denmark where most hardware and software products are developed, tested and manufactured.

Where Innovation happens
At TrackMan, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of an exceptional solution. This mix is what makes TrackMan an inspiring company – for our customers and our colleagues.

Share our Passion!


Apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.