Customer Support Specialist

  • Customer Service
  • Vedbæk, Denmark

Customer Support Specialist

Job description

Do you want to join a world-class technical support team?

This is a unique opportunity to join a growing customer support team dedicated to providing great customer experiences for current and potential TrackMan customers. You will further support TrackMan team members both nationally and globally to ensure all customer and staff needs/requests are addressed or resolved in a timely fashion. You will represent our brand and technology by working with potential customers in answering TrackMan sales related questions.  

If you enjoy the game of golf, you will have the chance to test TrackMan and TrackMan related software(s) and then provide quality feedback. This includes the opportunity to go out and test the equipment and understand the product in depth - all with the focus of providing great support to our customers.

TrackMan products and systems are sold to the top athletes, organizations, and teams and we are committed to providing outstanding customer service. 

Requirements

  • Experience in customer service
  • Flair for solving technical issues (IT, network, windows updates etc).
  • Good computer skills required (Windows OS, iOS, Office 365 and remote software
  • Great communication skills on the phone, email, and in-person
  • Attention to details - you ensure nothing slips through the cracks
  • You enjoy juggling several issues simultaneously
  • Interest in golf
  • Ability to have flexible work hours - week-end duties will occur as we work as a global support team


Join the home of a powerful sports brand and a one-of-a-kind technology
Our proprietary technology is based on expert knowledge about radar, computer vision, data and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. TrackMan’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark (Vedbaek) and offices in New York, Phoenix, Poland, and Tokyo. We are more than 300 people worldwide, half of which work in Denmark where most hardware and software products are developed, tested and manufactured.


Where innovation happens
At TrackMan, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes TrackMan an inspiring company – for our customers and our colleagues.

Share our Passion!
For additional information about the position, please contact HR Manager Lea Maria Nielsen +45 25 65 75 03. Applications are continuously assessed, so please send your application (by using the job link) as soon as possible.

Apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.