Concierge

  • Operations
  • Scottsdale, United States

Concierge

Job description

Do you love golf? Would you like to work for a company that has revolutionized the golf industry and continues to be the industry leader in accuracy?


TrackMan Indoor Golf is looking for a detail-orientated, hard-working candidate that will play an integral role in bringing our client's a world-class indoor golfing environment. Be a part of a team that designs, plans, and creates an indoor golfing environment for residential, commercial, and green grass facilities that are driven by the industry-leading launch monitor – the TrackMan 4 with dual radar technology.

The main objective for our Concierge is to provide timely and high-quality service to potential and current TrackMan Simulator customers and to lay the foundation for positive, long-term relationships with our customers.


Responsibilities include but are not limited to:

  • Coordinate installations, including payment schedules or anything requiring internal staff and contractors—all actions reflected in Microsoft Planner and other internal tools.
  • Scheduling installers/Sales Reps work times with contractors, location owners, and customers.
  • Monitor and answer all emails to the group mailbox in a timely fashion. These will also be phone calls for information, support, scheduling, and more by our customers, contractors, sales, and internal staff.
  • Planning to ensure that the project proceeds on track and all items are factored into the install.
  • Planning the project's material needs by populating the appropriate picklists to ensure a successful install with no rework needed. Experience in Excel required.
  • Coordinate the exceptional quality installation of TrackMan Golf Simulators by remaining in contact with all open projects (over 150 at any given point in time).
  • Oversight, including communication with customers, of shipments related to installation, from the point of order to final delivery.
  • Establish best practices and innovative concepts related to product installations.
  • Work directly with Simulation Installation Operations Manager to understand and verify all project requirements and prerequisites before project coordination and installation.
  • Establish positive relationships with clients and co-workers.
  • Provide simulator client support in accordance with our current policies and agreements.
  • Assist TrackMan Operations team with additional tasks as needed to help the TrackMan business.

Requirements

Qualifications:

  • Bachelor's Degree
  • 1+ year working in the golf industry
  • 2+ years working in customer service

Personal Skills:

  • Highly Organized
  • Exceptional attention to detail
  • Takes direction well and is an effective communicator (written and verbal)
  • Technologically inclined (good / comfortable with computers and other technology)
  • Quick Learner

We offer:

  • A competitive compensation and benefits package.
  • The chance to work with a dynamic and global team with great opportunities to grow
  • The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.

TrackMan Inc is a drug-free environment.


Join a powerful sports brand with a unique technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. TrackMan’s blend of cutting-edge technology, sports, and continued growth makes our company an outstanding place to work. Our work culture is entrepreneurial, ambitious and rewarding, as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Vedbaek) and offices in New York, Phoenix, Poland, Korea and Tokyo. We are now close to 400 people worldwide, half of which work in Denmark where most hardware and software products are developed, tested, and manufactured.

Where Innovation Happens

At TrackMan, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of an exceptional solution. This mix is what makes TrackMan an inspiring company – for our customers and our colleagues.

Share our Passion!

Applications are continuously assessed, so please send your application as soon as possible.

If you feel you have what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.